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You might assume that calling 911 automatically gives responders the location information they need to help you; the technology certainly exists to do so. But our 911 emergency response system has not been updated for our digital age, putting all of us in danger, writes Rebecca Neusteter, executive director of the Health Lab at the University of Chicago Harris School of Public Policy who wrote a forthcoming book on the subject. |
"That inaction should be unacceptable to every American," she writes in a new essay for TIME. "Upgrading 911 technology should be a national priority." |
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TODAY’S TOPICS |
Our 911 system is obsolete
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SUNDAY READ |
America’s 911 system is dangerously out of date |
By Rebecca Neusteter |
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amenic181—Getty Images |
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“911, what is your emergency?” |
For the millions of Americans who have dialed 911, these are the familiar and comforting words we hear upon placing the call. It is the question that guides us through a moment of chaos or crisis, the linchpin to saving lives and protecting health. |
But in recent years, an increasing number of 911 callers have heard something a little different: |
“911, where is your emergency?” |
It is very nearly the same question, but the slight change underscores vast differences in people’s experiences seeking help in an emergency. In an era when parents can monitor their children’s movements in real time, and ride-share drivers know the precise corner to stop, many Americans may be surprised to learn a sobering truth: the 911 professionals who answer the phone are often unable to automatically pinpoint a caller’s precise location, and cannot always rely on callers themselves to provide it. |
Read the full essay here. |
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PLEASE ADVISE |
Ask the health team |
Have a burning health or wellness question? Wondering how to handle a tricky social situation? Please write to healthmatters@time.com, and we’ll weigh in weekly in the newsletter. |
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